| Q |
How does American National Bank's Internet Bill Payment service work? |
| A |
Your payments are electronically transferred from your American National Bank checking account to your payee's account through the Automated Clearing House (ACH) network. If the party you are making a payment to is not setup for electronic transfer, a check is sent via US Mail.
Recurring and future dated payments may be established. |
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| Q |
Are there any payments I cannot make using Internet Bill Payment? |
| A |
The only payments we are unable to make are tax payments and court-ordered payments. |
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| Q |
When should I setup my payments to make sure they are paid on time? |
| A |
You should allow 3 business days for payments being made electronically. For payments being made by check, you should allow 5 business days. The payment method for each of your payees will be clearly identified as either "electronic or "check." |
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| Q |
How will I know what payments have been made? |
| A |
Through American National Bank's online access to your account, you will be able to view it once a payment has been made. The payment will also be clearly itemized on your monthly bank statement. |
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| Q |
What if my payee says they have not received my payment? |
| A |
If your payee notifies you that a payment has not posted, please contact us at (954) 267-8100 |
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| Q |
If my payment due date falls on a Saturday, Sunday, what should I do? |
| A |
Bill payments may be established with a payment date which falls on a Monday through Friday (excludes federal holidays). Payments established with a payment date of Saturday, Sunday or a federal holiday will be processed on the next business day. Remember the payment date is not the due date. You should establish the payment date at least 3 business days prior to the payment due date for payments being made electronically. For payments being made by check, you should establish the payment date at least 5 business days prior to the payment due date. |
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| Q |
Do I need to contact my payees to tell them I am using American National Bank's Internet Bill Payment service? |
| A |
No. Using our Internet Bill Payment service will not change the way your payments are credited or how money is moved through your accounts. |
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| Q |
Can I place a stop payment on a bill payment that I have already setup? |
| A |
Yes. You can cancel a payment at any time up until 11:00 PM on the business day prior to the payment date you established.
Once the bill payment has been debited from your account, you CANNOT cancel or stop payment on a bill payment which has been paid electronically. You may be able to stop a bill payment paid by check before the check has cleared. Contact the branch office at (954)491-7788 to determine if the check has cleared. If the check has not cleared, you may place a stop-payment on the item.
You will incur stop-payment charges as disclosed in the current Miscellaneous Fee Schedule. |
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| Q |
Should I enter my internet bill payment in my paper check register? |
| A |
Yes. That way, you will be able to properly reconcile your checkbook with your American National Bank statement each month. |
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| Q |
What happens if I do not have enough money in my account to cover the bill payment I have set up? |
| A |
If you request a payment for more than the balance in your account, you may incur the same nonsufficient funds fee as with a personal check. American National Bank’s current Non-Sufficient (NSF) fee is $ 28.00. You may also incur an NSF fee from your payee. |
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FDIC